A Behavior Based Interview (BBI) is based on the belief that past performance is the best predictor of future performance. Therefore, expect to be asked to describe a situation or task you encountered, what action you took, and what the outcome was. We commonly refer to this as the STAR approach:
S= Situation
T= Task
A= Action
R= Results
Read the Competencies so you can begin planning and practicing what “stories” you will share. Arm yourself with negative situations too and be prepared to say how you made the best of a bad situation and learned something in the process.
Interviews are a two-way process so you should ask questions to learn more about the job and the organization. Below are questions for you to ask:
a. Where does this job fit into the organizational structure?
b. What qualities do the people possess that have already been successful in this job?
c. What kind of orientation and training are available to new
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